Frequently Asked Questions

Once your order is placed successfully, you will receive an auto-generated email confirmation with the following details:

  • Order Number
  • Order Date
  • Order Summary
  • Shipping Address

You will receive this email within minutes of placing your order online.

Please ensure that the email provided to us is valid.

If you have not received your confirmation email within 10 minutes of placing the order, please also check your spam folder.

Once payment has been made, the order is confirmed and cannot be cancelled or modified. If you have issues making an order, please send us an email at nihao@ettetea.com and we will get back to you as soon as we can.

Click here for more information regarding refunds and returns policy.

We accept Paypal and credit card payments. We also accept PayNow payment to UEN: 201437784N

We offer free shipping within Singapore when you spend over $60, and a flat rate price of $8 to anywhere in Singapore for orders less than $60.

Click here for more information regarding international shipping fees.

All our teas are packed to order and local delivery take approximately 1-3 working days.

Click here for more information regarding estimated delivery time.

Yes. Gift wrapping service is available at $10 for the entire order. Click on "Edit Cart" from your cart drawer and select the gift wrap option at Cart Page. 

 

We also offer complimentary gift card and gift message be entered at the Cart Page.